Virtual Library Card
The Virtual Library Card helps employees access collections and services. We created the VLC by connecting the library’s EOS Library automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth over the past five quarters. The pie chart (right) shows cardholder growth this quarter, with a breakout showing the three ways new accounts are created:
Onboarding (17): The library gets employee data from HR to create new accounts and sends a “welcome” e-mail to new hires.
Self-Registration (24): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.
Other Requests (23): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.
Removed (38): This number of accounts were removed this quarter due to employee separations.
The library conducts "onboarding" a process where all new VDOT employee e-mail addresses are collected from the VDOT Human Resources Org Chart on InsideVDOT. We create a Virtual Library Card account and send an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and how to get in reach us for questions. Gil Kenner performed onboarding this quarter and will start handing this work to Rebecca Ernest next quarter.
Summary of Library Activity
|Catalog Record Count - Volumes||111,159||111,502||111,629||76,373||134,497||Section 3|
|VDOT Print Collection Usage||267||341||345||406||391||Section 3|
|VDOT Subscription Downloads||3,399||3,442||3,494||3,157||3,271||Section 4|
|Items Loaned through ILL||8||2||4||5||6||Section 5|
|Items Borrowed through ILL||59||46||35||42||44||Section 5|
|Document Deliveries to VDOT||53||64||64||60||74||Section 5|
|Questions Answered for VDOT Patrons||515||372||447||123||104||Section 6|
|Total Questions Answered (all patrons)||601||439||523||150||391||Section 6|
|Total Virtual Library Card Holders||1,615||1,640||1,644||1,660||1,690||Section 7|