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Library Quarterly Report FY18 Q3: January-March 2018


Virtual Library Card

The Virtual Library Card helps employees access collections and services. We created the VLC by connecting the library’s EOS Library automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth over the past five quarters. The pie chart (right) shows cardholder growth this quarter, with a breakout showing the three ways new accounts are created:

Onboarding (17): The library gets employee data from HR to create new accounts and sends a “welcome” e-mail to new hires. 

Self-Registration (24): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.

Other Requests (23): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

Removed (38): This number of accounts were removed this quarter due to employee separations.

 

Card holders bar chart
Pie chart showing total card holders


The library conducts "onboarding" a process where all new VDOT employee e-mail addresses are collected from the VDOT Human Resources Org Chart on InsideVDOT. We create a Virtual Library Card account and send an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and how to get in reach us for questions. Gil Kenner performed onboarding this quarter and will start handing this work to Rebecca Ernest next quarter. 

Summary of Library Activity

FY2017
Q3
FY2017
Q4
FY2018
Q1
FY2018
Q2

FY2018
Q3
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Information
 Catalog Record Count - Volumes 111,159 111,502 111,629 76,373 134,497 Section 3
 VDOT Print Collection Usage 267 341 345 406 391 Section 3
 VDOT Subscription Downloads 3,399 3,442 3,494 3,157 3,271 Section 4
 Items Loaned through ILL 8 2 4 5 6 Section 5
 Items Borrowed through ILL 59 46 35 42 44 Section 5
 Document Deliveries to VDOT 53 64 64 60 74 Section 5
 Questions Answered for VDOT Patrons 515 372 447 123 104 Section 6
 Total Questions Answered (all patrons) 601 439 523 150 391 Section 6
 Total Virtual Library Card Holders 1,615 1,640 1,644 1,660 1,690 Section 7

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