Every day the library receives inquiries and support requests from researchers and employees across the state. Staff record these transactions into a system called LibAnswers, which records analytics of who, what, where, when and how of inquires are received. This quarter there were 601 total transactions, 515 of which were from VDOT personnel, 153 of which were from VTRC, and 86 of which were from Virginia residents, other libraries, or “unaffiliated” customers.
The table to the right shows reference and research questions received by district. The library had a total of 601 transactions, a 75% increase over the number of transactions recorded last quarter.
The table below shows transactions by day of week and time of day.
Over the past 5 years the library has performed an average of 6 literature searches a quarter. This service is driven by patron requests, which vary widely. This quarter the library received and completed only two search requests: