Virtual Library Card
The library’s “Virtual Library Card” helps employees access collections and services remotely. The bar graph below (left) shows cardholder growth in the past five quarters. This quarter data indicates 68 patrons separated from VDOT and 141 patrons were added, for a net gain of 73 accounts. The pie chart (right) shows how new accounts were created:
New Cards from Onboarding (133): The library gets new data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees.
New Cards from Self-Registration (8): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.
Since 2014 we have "onboarded" new employees based on HR data. The library creates accounts for new personnel and reaches out online. Onboarding/offboarding efforts were negatively impacted by the implementation of a new Oracle-based Human Capital Management System and we suspended onboarding for three quarters while we performed offboarding manually. We are now getting accurate data directly from HR, but it is not clear onboarding the way we've been doing it results in more library use or just more library cards. This quarter we onboarded again, but we are considering a new methodology that will yield more actual library "users."
FY23Q2: Summary of Library Activity
|Catalog Record Count - Volumes||173,930||174,000||174,413||174,168||174,131||Section 3|
|VDOT Print Collection Usage||271||285||311
|VDOT Subscription Downloads||1,915||2,820||3,163||3,726||4,396||Section 4|
|Items Loaned through ILL||0||17||3||3||6||Section 5|
|Items Borrowed through ILL||10||21||19||26||26||Section 5|
|Document Deliveries to VDOT||37||56||47||55||47||Section 5|
|Literature Searches Delivered||5||1||2||1||1||Section 6|
|Reference Questions Answered||165||179||134||188||132||Section 6|
|Total Questions Answered (all departments)||406||418||472||463||397||Section 6|
|Total Virtual Library Card Holders||2,614||2,497||2,511||2,211||2,284||Section 7|