Library Quarterly Report FY20 Q1: July-Sept 2019

Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access library collections and services. We created the VLC by connecting the library’s EOS Library automation system (which has patron user names and passwords) to n OCLC-hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. The pie chart (right) shows VLC growth this quarter, with a breakout showing the three circumstances under which new accounts are created:

Onboarding (107): The library gets new data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees. 
Self-Registration (6): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.
Other Requests (0): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

The library conducts "onboarding" a process where new VDOT employee e-mail addresses are collected from the VDOT Human Resources Org Chart on InsideVDOT. This quarter Rebecca Ernest did the onboarding, which includes creating accounts for new VDOT personnel and sending an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and how to reach us for questions. Onboarding activity was healthy again this quarter, but so was "offboarding" conducted by Barb Neyman. In this case, the result was a slight drop in card holders due to employee churn.

FY20Q1: Summary of Library Activity