Virtual Library Card
The library’s “Virtual Library Card” helps VDOT employees access library collections and services. The VLC connects the library’s EOS Library automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. Due to unusually high levels of onboarding at VDOT this quarter, the total number of Virtual Library Card holders increased by a record 157 names this quarter. The pie chart (right) shows VLC growth this quarter, with a breakout showing the three types of new accounts that are created:
Self-Registration (17): Some employees register themselves online. We verify their identity and send support materials.
Onboarding (139): The library gets new data from Human Resources to create new accounts and sends a welcome message and support documentation to all new VDOT employees with e-mail addresses.
Other New Accounts (1): These cards are created for walk-in patrons or patrons who submittted and e-mail or online request.
Removed (59): This number of accounts were removed this quarter due to employee separations.
The library conducts "onboarding" a process where new VDOT employee e-mail addresses are collected from the VDOT Human Resources Org Chart on InsideVDOT. We create a Virtual Library Card account and send an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and how to get in reach us for questions. New library staffer Rebecca Ernest conducted onboarding this quarter.
Summary of Library Activity
|Catalog Record Count - Volumes||140,604||140,741||??????||??????||??????||Section 3|
|VDOT Print Collection Usage||482||314||676||228||484||Section 3|
|VDOT Subscription Downloads||3,169||3,630||2,874||2,995||3,101||Section 4|
|Items Loaned through ILL||1||7||7||12||18||Section 5|
|Items Borrowed through ILL||30||23||13||24||17||Section 5|
|Document Deliveries to VDOT||93||81||53||44||26||Section 5|
|Reference Questions Answered||108||271||449||396||230||Section 6|
|Total Questions Answered (all departments)||332||613||628||457||565||Section 6|
|Total Virtual Library Card Holders||1,851||2,004||2,061||2,067||2,165||Section 7|