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Library Quarterly Report FY17 Q2: October-December 2016


Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access library collections and services from any connected device. We created the VLC two years ago by connecting the library’s EOS Library automation system to a hosted authentication service called EZProxy. The bar graph below (below, left) shows cardholder growth during the past five quarters. The pie chart (below, right) shows VLC growth to 1,505 this quarter, with a breakout showing the three ways new library card accounts are created:

Onboarding (72): The library gets new data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees.

Self-Registration (8): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.

Other Requests (16): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

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In FY16, the library staff began onboarding, a process where all new classified and wage VDOT employee e-mail addresses are collected from the VDOT Human Resources PMIS-Based Org Chart on InsideVDOT. We create a Virtual Library Card account and send an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and details on how to get in touch with questions. Gil Kenner performed onboarding this quarter.

Summary of Library Activity

  FY2016
Q2
FY2016
Q3
FY2016
Q4
FY2017
Q1
FY2017
Q2
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More Info
 Catalog Record Count - Volumes 75,628 110,692 110,831 110,900 110,961 Section 3
 VDOT Hard-Copy Collection Usage 353 311 301 191 234 Section 3
 Total VDOT Downloads/Items Accessed 2,437 3,147 3,655 3,028 3,316 Section 4
 Items Loaned through ILL 8 18 7 4 4 Section 5
 Items Borrowed through ILL 43 49 28 23 34 Section 5
 Document Deliveries to VDOT 43 27 17 49 30 Section 5 
 Questions Answered for VDOT 79 208 218 318 318 Section 5
 Total Reference Questions Answered 112 267 280 343 343 Section 6
 Total Virtual Library Card Holders 1,393 1,361 1,320 1,413 1,505 Section 6

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